AI agents & automation

AI agents and automations that take work off your team.

We build, host and run the assistants that answer customers, sort your mail, take notes in meetings, find answers in your documents and keep a team's work in one place.

WhatsApp AI agents

What we run

Channels
WhatsApp, website chat, email, video calls
Voice
WhatsApp call agent — prototype
WhatsApp guards
Daily cap, dry run, off switch, handover, logs
Never
Deletes your email or data
Hosting
Docker, on infrastructure we operate
WhatsApp AI agents

Agents on the official WhatsApp Business Platform

Built on Meta's WhatsApp Business Platform Cloud API. Each one runs in a real project, labelled with its real stage — more on WhatsApp AI agents.

  • Restaurants · South Africa · pilot

    Bookings and waitlist

    Booking and waitlist on WhatsApp for a restaurant group, written into the system the hosts use.

  • Fitness · tested

    Voice notes, answered

    Gym members ask by voice note, including in Kiswahili; the agent answers and hands over to staff.

  • Insurance · product

    Renewals and follow-ups

    Renewals and follow-ups for insurance brokers with approved templates — see BrokerPilot.

  • Real estate · United States

    Lead follow-up

    Real-estate enquiries answered, qualified and followed up.

  • Hospitality · demo

    Ordering and loyalty

    Orders, loyalty and shop questions, with payment and tracking sent as links.

  • Health · pilot

    Support at night

    A post-partum support companion — see Mama Bot.

Website chat assistant

An assistant on your website

A chat assistant that answers from your own website content, streams its answers as it writes them and books a call in the conversation. It runs on takat.ai.

Voice agents · prototype

A voice agent that takes an order

A prototype voice agent answers a WhatsApp call, takes the order and sends the payment and tracking links back as messages. We say prototype because that is what it is: tested, not yet run for a client.

Email triage

A mailbox sorted every two hours

An AI reads new email every two hours, labels it and moves it to the right folder. It never deletes anything. It runs on our own founder's mailbox.

Meeting notetaker

Notes from every call, on your server

A notetaker bot joins your video calls, records and transcribes them. It is self-hosted: recordings and transcripts stay on a server we run for you, not in a third-party notetaking app.

Document AI

Answers from your own documents

An assistant that answers from a company's own documents. We prepared a corpus of 1,226 documents as the knowledge base of a client's CRM assistant, and built a proof of concept that answers questions on insurance underwriting conditions.

Workflow automation

The repetitive steps between your tools

Scheduled jobs and bots that move information between your tools — for example, every new lead filed in the CRM with an alert in under 2 minutes, or a mailbox sorted every two hours.

Internal operating system

One place for a team's work

A CRM pipeline, work items, a roadmap and priorities, with bots on the team chat and on WhatsApp, all on one self-hosted server. We run our own company on it — see Takat OS.

AI customer support

First answers, day and night

An assistant that answers customers' questions on WhatsApp or your website from your own content, and hands the conversation to a person when it should. It combines the two agents above — the WhatsApp agents and the website chat assistant that runs on takat.ai.

Automated reporting

The report written before you ask

Agents that gather the numbers and write the summary on a schedule. Our own operations get a morning brief every day and a review in the evening; we build the same from your tools — sales, ads, support, projects.

Operations watch

Problems spotted before customers do

An agent checks our servers every 5 minutes and publishes the result on a health page; our daily SEO routine refuses any change that fails its checks. We set up the same watch on your services, orders or stock.

Unpaid-invoice agent

Reminders that go out on time

An agent that follows each overdue invoice and drafts a polite reminder at the right moment, for a person to approve, then records the reply. We have not run this for a client yet; it is built from the same blocks as our follow-up agents — approved messages, drafts a person validates, and logs.

Regulatory watch

What changed in your rules, summarised

An agent that reads the official sources you follow on a schedule and sends a short summary of what changed, with the link to each source. We have not run this for a client yet; our own content checks already refuse anything that cannot be traced to a source.

Guards

The guards on our WhatsApp agents

  1. A daily usage cap

    So a loop or a spike can never run up a bill.

  2. A dry-run mode

    The agent says what it would do, without doing it, until you are happy.

  3. An off switch

    One switch stops it, at any time.

  4. Human handover

    A person takes over when the customer asks or when a rule says so.

  5. Logs of every action

    What it did, when, and why — confirmed by your systems.

FAQ

Frequently asked questions

  • Which AI agents can you build?

    WhatsApp agents, a website chat assistant, a voice agent for WhatsApp calls (prototype), email triage, a self-hosted meeting notetaker and assistants that answer from your documents — plus automations between your tools.

  • Can an agent act without control?

    No. Our WhatsApp agents have a daily usage cap, a dry-run mode, an off switch, human handover and a log of every action.

  • Will the email assistant delete messages?

    Never. It labels and moves messages, and never deletes them.

  • Where do recordings and documents stay?

    On infrastructure we operate for you, in Docker, with backups — the meeting notetaker is self-hosted.

  • Is the voice agent ready for production?

    It is a prototype: it answers a WhatsApp call and takes an order in tests. We say so plainly, and would pilot it with you first.

Which task eats your week?

Messages, mail, meetings, documents: tell us, and we will show you the agent or automation we would run for it.