AI in logistics for the conversations around every shipment.
Logistics software plans the routes; people still answer the phone. We build AI for transport, removals and delivery businesses that takes quote requests, matches the job to the right provider, and keeps the customer informed by message — from the first enquiry to proof of delivery.
What we would build
- Quotes
- Requests collected completely, quotes drafted
- Dispatch
- Jobs matched to verified providers
- Customers
- Status and tracking sent by message
- Closest proof
- A drone-services marketplace in France (test version)
Quotes, dispatch and tracking we have built
We do not build route optimisation. We build the quoting, matching and messaging around the job.
- Services marketplace · FranceTest version
A marketplace for drone services, on quotes
A client posts a need anywhere in France; the platform picks a verified drone pilot, sends its own quote, holds the payment in escrow and pays the pilot once the client has validated the work. The platform stays the only counterpart of both sides.
- Requests matched to verified pilots by area
- Quotes issued by the platform, not by the pilot
- Escrow payment released after the client's validation
- Removals · France, Portugal, SpainPrototype
A one-page site for an international removals company
A single-page site for a removals company working between France, Portugal and Spain: what it moves, where, and how to ask for a quote.
- Hospitality · prototypePrototype
Voice ordering over a WhatsApp call
A customer calls the business on WhatsApp and orders by voice; an AI voice agent takes the order, then the payment link and the tracking link arrive as WhatsApp messages.
From enquiry to proof of delivery
Complete quote requests
The assistant asks what a dispatcher would — volumes, access, dates, addresses — until the request can be priced, then drafts the quote from your own rates.
Matching the job
The request goes to the right driver, crew or subcontractor by area and availability, the way our marketplace picks a verified pilot for each job.
Payment you can trust
Payment held until the customer confirms the job is done, for marketplaces that stand between both sides.
Status by message
Booked, on the way, delivered: the customer gets each step and a tracking link on WhatsApp, and stops calling to ask.
Proof and paperwork
Delivery photos and signatures collected by message and filed against the job.
Exceptions to a person
A delay, a damaged item or an angry customer goes straight to a dispatcher, with the job history attached.
Start with the quote request
- 01
Complete requests
Back-and-forth often comes from missing details; let the assistant collect them.
- 02
Drafted quotes
Priced from your rates, checked and sent by your team.
- 03
Then status messages
Automatic updates once jobs are booked, with a person for exceptions.
Rules that apply to logistics AI
A quote commits the company, so prices and liability terms must come from your own rates and conditions, never from a model's guess. Drivers' locations and customers' addresses are personal data: share them only with the people who need them for the job, and only for as long as the job lasts.
Status updates on WhatsApp that the business starts need a template approved by Meta; our pricing note explains which category they fall into.
Related
Frequently asked questions
How is AI used in logistics?
Beyond route planning, AI can collect complete quote requests and draft quotes from the company's rates, match each job to the right provider, send status and tracking updates by message, and route exceptions to a dispatcher.
Has Takat built for logistics companies?
We built a marketplace for drone services in France that matches each request to a verified pilot, quotes and holds payment in escrow, and a site for a removals company. We do not build route optimisation.
Can the AI give prices to customers?
It drafts quotes from the company's own rates; the team checks and sends anything that commits the company.
How many calls are “where is it?”
Show us your quote and status flow; we will show you what to hand to an agent.