AI for clinics that handles the admin and never plays doctor.
Most of a clinic's messages are not medical: an appointment to move, opening hours, what to bring, a form to fill. We build AI for clinics and healthcare providers that takes that admin off the front desk on WhatsApp and the web — and sends anything that sounds clinical, or urgent, straight to a person.
What we would build
- Appointments
- Booking, reminders and rescheduling on WhatsApp
- Front desk
- Practical questions answered from your own information
- Safety
- Warning signs routed to a person or the emergency number
- Closest proof
- Mama Bot, our WhatsApp companion for new mothers
What we run in health today
We have not built for a clinic yet. We run our own health product, which taught us where an assistant must stop.
Mama Bot
A WhatsApp companion that answers new mothers' questions day and night, in their language, and points every warning sign to a professional or the emergency number.
Voice-note agents
Our gym agent books and answers by voice note, including in Kiswahili, and hands over to staff — the same pattern works for a clinic's patients.
Admin off the front desk
Appointment booking
Patients book, move or cancel on WhatsApp; the slot is written into your calendar and a reminder goes out before the visit.
Practical answers
Opening hours, directions, what to bring, preparation instructions you have written — answered from your own texts, word for word where it matters.
Triage to a person
Symptoms, results and anything clinical are never answered by the assistant: it tells the patient who will reply, and alerts the right person.
Forms before the visit
Intake questions collected by message before the appointment, so the visit starts with the paperwork done.
Follow-up reminders
Check-ups, repeat appointments and preventive visits reminded at the right time, with the patient's consent.
Internal knowledge
An assistant for staff that finds the right protocol or form in your own documents, with the source shown.
Where a health assistant must stop
Urgent means a person
When a message sounds urgent, the assistant says so plainly, tells the person to contact a professional and flags the conversation.
No diagnosis, no prescription
It answers everyday questions and does not replace a midwife or a doctor; it does not diagnose or recommend treatment.
The patient's language
It replies in the language the person writes in — a real barrier for many patients.
Health data is a special category
In Europe, data about health is a special category under article 9 of the GDPR, processed only on specific grounds such as explicit consent or the provision of care. In the United States, providers are bound by HIPAA and need agreements with the vendors that handle patient information; other countries have their own rules, and some require health data to stay within their borders.
In practice that means: the assistant sees the minimum, messages are stored where the law requires, every automated message can be traced, and a person is always reachable. We design those choices at the start of the project, with the provider, not after launch.
Sources
- Regulation (EU) 2016/679 (GDPR), EUR-Lex — article 9, special categories of personal data; checked 23 September 2026
Related
Frequently asked questions
How can clinics use AI safely?
For the admin around care: appointment booking and reminders on WhatsApp, practical questions answered from the clinic's own information, forms collected before the visit — with anything clinical or urgent routed to a person.
Has Takat built AI for clinics?
Not yet for a clinic. We run Mama Bot, our own WhatsApp companion for new mothers in pilot in India, which points every warning sign to a professional or the emergency number.
Does the assistant give medical advice?
No. It does not diagnose or recommend treatment; symptoms, results and anything clinical go to a person.
What does your front desk answer all day?
Tell us, and we will show you what could be taken off it — safely.